{"id":9542,"date":"2026-07-01T10:55:19","date_gmt":"2026-07-01T03:55:19","guid":{"rendered":"https:\/\/giaohoatoanquoc247.com\/?page_id=9542"},"modified":"2026-09-17T10:04:48","modified_gmt":"2026-09-17T03:04:48","slug":"cac-dieu-khoan-va-quy-dinh-can-biet","status":"publish","type":"page","link":"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet","title":{"rendered":"Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Danh m\u1ee5c b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#1_Muc_dich\" >1. M\u1ee5c \u0111\u00edch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#2_Phuong_thuc_tiep_nhan_phan_anh_yeu_cau_khieu_nai\" >2. Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#3_Trinh_tu_tiep_nhan_va_xu_ly\" >3. Tr\u00ecnh t\u1ef1 ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#4_Thoi_gian_phan_hoi\" >4. Th\u1eddi gian ph\u1ea3n h\u1ed3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#5_Cac_bien_phap_ho_tro_giai_quyet\" >5. C\u00e1c bi\u1ec7n ph\u00e1p h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#6_Quyen_va_nghia_vu_cua_khach_hang\" >6. Quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/jujuflowers.com\/cac-dieu-khoan-va-quy-dinh-can-biet\/#7_Thong_tin_lien_he\" >7. Th\u00f4ng tin li\u00ean h\u1ec7<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Muc_dich\"><\/span><strong>1. M\u1ee5c \u0111\u00edch<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Website Juju Flowers lu\u00f4n \u0111\u1eb7t quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u. Ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i nh\u1eb1m \u0111\u1ea3m b\u1ea3o m\u1ecdi \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7, x\u1eed l\u00fd minh b\u1ea1ch v\u00e0 ph\u1ea3n h\u1ed3i trong th\u1eddi gian h\u1ee3p l\u00fd theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<br \/>\nCh\u00ednh s\u00e1ch n\u00e0y \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng ph\u00e1t sinh giao d\u1ecbch mua h\u00e0ng ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 tr\u00ean website Juju Flowers.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Phuong_thuc_tiep_nhan_phan_anh_yeu_cau_khieu_nai\"><\/span><strong>2. Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i th\u00f4ng qua m\u1ed9t trong c\u00e1c ph\u01b0\u01a1ng th\u1ee9c sau:<\/p>\n<p>Website: https:\/\/jujuflowers.com<br \/>\nHotline: 0906315100<br \/>\nEmail: jujuflowersvn@gmail.com<br \/>\nBi\u1ec3u m\u1eabu li\u00ean h\u1ec7 tr\u1ef1c tuy\u1ebfn tr\u00ean website: Trang &#8220;Li\u00ean h\u1ec7&#8221; ho\u1eb7c &#8220;H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng&#8221;.<\/p>\n<p>\u0110\u1ecba ch\u1ec9 ti\u1ebfp nh\u1eadn (n\u1ebfu c\u00f3):<\/p>\n<p>\u2022 C\u00f4ng Ty TNHH TMDV Haena House<br \/>\n\u2022 192 Ph\u1ea1m Ng\u0169 L\u00e3o, Ph\u01b0\u1eddng H\u1ea1nh Th\u00f4ng, TP H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam<\/p>\n<p>Kh\u00e1ch h\u00e0ng vui l\u00f2ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin sau:<\/p>\n<p>\u2022 H\u1ecd v\u00e0 t\u00ean;<br \/>\n\u2022 S\u1ed1 \u0111i\u1ec7n tho\u1ea1i;<br \/>\n\u2022 Email;<br \/>\n\u2022 M\u00e3 \u0111\u01a1n h\u00e0ng (n\u1ebfu c\u00f3);<br \/>\n\u2022 N\u1ed9i dung ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i;<br \/>\n\u2022 H\u00ecnh \u1ea3nh, video ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan (n\u1ebfu c\u00f3).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Trinh_tu_tiep_nhan_va_xu_ly\"><\/span><strong>3. Tr\u00ecnh t\u1ef1 ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>B\u01b0\u1edbc 1. Ti\u1ebfp nh\u1eadn th\u00f4ng tin<\/p>\n<p>Ngay sau khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh ho\u1eb7c khi\u1ebfu n\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng, b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd ghi nh\u1eadn th\u00f4ng tin v\u00e0 ki\u1ec3m tra t\u00ednh \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a h\u1ed3 s\u01a1.<br \/>\nTr\u01b0\u1eddng h\u1ee3p th\u00f4ng tin ch\u01b0a \u0111\u1ea7y \u0111\u1ee7, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u b\u1ed5 sung \u0111\u1ec3 ph\u1ee5c v\u1ee5 qu\u00e1 tr\u00ecnh x\u1eed l\u00fd.<\/p>\n<p>B\u01b0\u1edbc 2. X\u00e1c minh<\/p>\n<p>Website ti\u1ebfn h\u00e0nh:<\/p>\n<p>\u2022 Ki\u1ec3m tra th\u00f4ng tin \u0111\u01a1n h\u00e0ng;<br \/>\n\u2022 \u0110\u1ed1i chi\u1ebfu d\u1eef li\u1ec7u giao d\u1ecbch;<br \/>\n\u2022 Ki\u1ec3m tra t\u00ecnh tr\u1ea1ng v\u1eadn chuy\u1ec3n;<br \/>\n\u2022 L\u00e0m vi\u1ec7c v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n ho\u1eb7c c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan (n\u1ebfu c\u1ea7n).<\/p>\n<p>B\u01b0\u1edbc 3. Ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u<\/p>\n<p>Sau khi ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, ch\u00fang t\u00f4i s\u1ebd g\u1eedi ph\u1ea3n h\u1ed3i x\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u v\u00e0 th\u00f4ng b\u00e1o ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd d\u1ef1 ki\u1ebfn<\/p>\n<p>B\u01b0\u1edbc 4. Gi\u1ea3i quy\u1ebft<\/p>\n<p>T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, website s\u1ebd th\u1ef1c hi\u1ec7n:<\/p>\n<p>\u2022 Gi\u1ea3i th\u00edch th\u00f4ng tin;<br \/>\n\u2022 H\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3;<br \/>\n\u2022 Ho\u00e0n ti\u1ec1n (n\u1ebfu \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n);<br \/>\n\u2022 Giao b\u00f9 h\u00e0ng;<br \/>\n\u2022 \u0110i\u1ec1u ch\u1ec9nh th\u00f4ng tin \u0111\u01a1n h\u00e0ng;<br \/>\n\u2022 Ho\u1eb7c c\u00e1c ph\u01b0\u01a1ng \u00e1n ph\u00f9 h\u1ee3p kh\u00e1c theo ch\u00ednh s\u00e1ch c\u1ee7a website.<\/p>\n<p>B\u01b0\u1edbc 5. K\u1ebft th\u00fac<\/p>\n<p>Khi v\u1ee5 vi\u1ec7c \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, website s\u1ebd th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 cho kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i, email ho\u1eb7c ph\u01b0\u01a1ng th\u1ee9c li\u00ean h\u1ec7 \u0111\u00e3 \u0111\u0103ng k\u00fd.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Thoi_gian_phan_hoi\"><\/span><strong>4. Th\u1eddi gian ph\u1ea3n h\u1ed3i<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table>\n<thead>\n<tr>\n<td><strong>Lo\u1ea1i y\u00eau c\u1ea7u<\/strong><\/td>\n<td><strong>Th\u1eddi gian ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u<\/strong><\/td>\n<td><strong>Th\u1eddi gian x\u1eed l\u00fd d\u1ef1 ki\u1ebfn<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd l\u00e0m vi\u1ec7c<\/td>\n<td>Trong ng\u00e0y<\/td>\n<\/tr>\n<tr>\n<td>X\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n<td>01 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n<\/tr>\n<tr>\n<td>Ph\u1ea3n \u00e1nh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n<td>03\u201307 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n<\/tr>\n<tr>\n<td>Khi\u1ebfu n\u1ea1i giao h\u00e0ng<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n<td>03\u201305 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n<\/tr>\n<tr>\n<td>Y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n<td>03\u201307 ng\u00e0y l\u00e0m vi\u1ec7c<\/td>\n<\/tr>\n<tr>\n<td>Ho\u00e0n ti\u1ec1n<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n<td>05\u201310 ng\u00e0y l\u00e0m vi\u1ec7c (t\u00f9y ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n)<\/td>\n<\/tr>\n<tr>\n<td>Khi\u1ebfu n\u1ea1i kh\u00e1c<\/td>\n<td>Trong v\u00f2ng 24 gi\u1edd<\/td>\n<td>Kh\u00f4ng qu\u00e1 15 ng\u00e0y l\u00e0m vi\u1ec7c (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u1ea7n th\u00eam th\u1eddi gian x\u00e1c minh, ch\u00fang t\u00f4i s\u1ebd ch\u1ee7 \u0111\u1ed9ng th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Cac_bien_phap_ho_tro_giai_quyet\"><\/span><strong>5. C\u00e1c bi\u1ec7n ph\u00e1p h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c, website \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p sau:<\/p>\n<p>\u2022 L\u01b0u tr\u1eef l\u1ecbch s\u1eed giao d\u1ecbch v\u00e0 \u0111\u01a1n h\u00e0ng;<br \/>\n\u2022 Qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i x\u1eed l\u00fd tr\u00ean h\u1ec7 th\u1ed1ng;<br \/>\n\u2022 Ki\u1ec3m tra d\u1eef li\u1ec7u thanh to\u00e1n;<br \/>\n\u2022 \u0110\u1ed1i chi\u1ebfu th\u00f4ng tin v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n;<br \/>\n\u2022 Ti\u1ebfp nh\u1eadn h\u00ecnh \u1ea3nh, video, ch\u1ee9ng t\u1eeb t\u1eeb kh\u00e1ch h\u00e0ng;<br \/>\n\u2022 H\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, email v\u00e0 bi\u1ec3u m\u1eabu tr\u1ef1c tuy\u1ebfn;<br \/>\n\u2022 Ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 x\u1eed l\u00fd nhanh nh\u1ea5t.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Quyen_va_nghia_vu_cua_khach_hang\"><\/span><strong>6. Quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m:<\/p>\n<p>\u2022 Cung c\u1ea5p th\u00f4ng tin trung th\u1ef1c;<br \/>\n\u2022 H\u1ee3p t\u00e1c trong qu\u00e1 tr\u00ecnh x\u00e1c minh;<br \/>\n\u2022 Kh\u00f4ng l\u1ee3i d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ec3 tr\u1ee5c l\u1ee3i.<\/p>\n<p>Website c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/p>\n<p>\u2022 Th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c;<br \/>\n\u2022 Kh\u00f4ng c\u00f3 c\u0103n c\u1ee9 x\u00e1c minh;<br \/>\n\u2022 C\u00f3 d\u1ea5u hi\u1ec7u gian l\u1eadn ho\u1eb7c vi ph\u1ea1m ph\u00e1p lu\u1eadt.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Thong_tin_lien_he\"><\/span><strong>7. Th\u00f4ng tin li\u00ean h\u1ec7<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Website: Juju Flowers<br \/>\nHotline: 0906315100<br \/>\nEmail: jujuflowersvn@gmail.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. M\u1ee5c \u0111\u00edch Website Juju Flowers lu\u00f4n \u0111\u1eb7t quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u. 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